frequently asked questions 

for further questions please email shop@lolitabylolita.com

care instructions
are pieces dishwasher safe?
technically - yes
i use the highest quality stoneware, therefore  every piece is dishwasher and microwave safe. HOWEVER in order to protect the glazes and keep the colours on your pieces perfect it is recommenced to only hand wash. 
shipping
is international shipping available? 
yes



how do you pack your pieces to ensure they arrive safe?
a lot of time and care goes into packing each piece. every item is protectively wrapped in both bubble wrap and tissue paper and packed tightly into a box. i am constantly sending my pieces all over the world and have had no issue with breakages. 
returns
what if my piece arrives broken? 
in the unlikely event of your piece arriving broken or damaged please email shop@lolitabylolita.com with pictures. once a confirmation email is sent back to you a returns shipping label will be sent to you and your piece will be replaced. 


do you accept returns or refunds? 
no
if your piece however arrives broken or damaged you are able to return it for a replacement. 

*please note that all ceramic orders are sent with mandatory signature on delivery and we are not responsible for any stolen or missing packages*
apparel returns
do you accept returns or refunds? 
if your garment arrived broken or damaged - yes
as a small startup business all of our garments are made to order. we do not at this stage accept returns or refunds for change of mind / incorrect size.